Customer Reviews & Stories

Dropped it off dead... Picked it up alive. Great experience with this place! Thought we were in for thousands in repairs only to find out the battery was dead and making the incorrect service lights come on. Quick, easy, ridiculously inexpensive visit. Very friendly staff with fantastic communication. Will definitely recommend and return.
- (Google Review)

Always honest, polite and timely
- (Google Review)

Every time I call I get an instantaneous response. Most of the time it is answered by William who is the service writer. Every time I’ve called or showed up they diagnose the problem immediately and had me a solution pretty quick. They are busy but that’s what happens when you’re good at your job. Please use them if you’re really looking for a good mechanical shop.
- (Google Review)

Good service was told they were going to make a quote and message me back never got anything from them about other repairs that were needed
- (Google Review)

Fair and honest people. Will is great 👍.
- (Google Review)

Second time I’ve been to meridian auto and what a nice friendly place to give your money to. William is like a buddy as he greets you as you walk in door. that shows me that it is a great place to work and a great place to bring broke vehicles. I’m very pleased.
- (Google Review)

Good shop. Confident that they know what they are doing.
- (Google Review)

A friend recommended this when my Jeep started needing repairs. They had the cheapest quotes in the area for replacing breaks/ power steering/ and heating issues. They always did the work quickly and would have my car available for pick up within a day or two.

The manager always answers the phone and is friendly. He always thoroughly listened to customers concerns and explained what the mechanics would focus on. While in the waiting room I over heard his conversations with other customers and it was great to hear him explain the repairs that would be more urgent so that you can get the repairs needed until your next paycheck if you couldn't afford to have everything done at once. 10/10 would recommend
- (Yelp Review)

I recently took my dually to Meridian Family Auto and I had a great experience. I went in to have my fuel injectors replaced. Being that this was a high cost job I asked for a quote and they came in the lowest price around $4,000. After a while I found that one injector was not operating correctly and needed to be replaced under warranty.

The injector was stuck good and took them quite a few days of working on it when it finally came out and found that the original injector was installed incorrectly, and carbon built up to the point that when the new injector was installed it did not completely seat causing the running issue.

Josh at the front office kept me informed of the progress on my truck and kept friendly and upbeat through a tough time for both the shop having to spend a lot of time on a warranty item and me not driving my truck. I have nothing to say but great things about these folks.
- (Google Review)

As a senior, I've had little experience with car repairs. Fortunate for me, I took my 1999 Chevy Tracker to Meridian Family Auto Repair and spoke with Joshua who was very pleasant. I noticed that the garage was as clean and orderly as the photos on their website. In a few days, my car was ready, and it had been given renewed life! I very much appreciate the care, honesty, good workmanship and good value that I received. Highest recommendations from this very happy customer!
- (Google Review)

We use meridian for all of our maintenance needs. Never try to up charge and are clear concerning what needs to be done and what can wait.
- (Google Review)

They were able to squeeze me in and repair my car within 2 days! I will definitely go back for other services my car will be needing!
- (Yelp Review)

These guys are fantastic. Timelines are fairly accurate, prices are upfront and reasonable, services are prioritized according to need, not price. The employees are all extremely professional and friendly, and willing to patiently explain anything and everything they do (or will do) to your vehicle. Any and every additional charge or needed service or repair was discussed upfront. No surprises with the bill. They were also happy to let me bring in my own combination of oil and additives for an oil change, and mixed them according to my request.

There's a tiny waiting room with a television, coffee (K-cups provided), popcorn and water, and there are several restaurants, stores, and a shopping center within a half mile (see Sunrise Village). The waiting room, parking lot, restroom, and garage all looked clean and well-taken-care-of, a huge positive first impression. I especially liked the numerous humorous signs and notices all over the office, conveying safety, business practices, and simple to follow instructions in a simple but accessible manner. I would recommend this shop to anyone any day. Super happy with my experience here.
- (Google Review)

Took in my 2008 Volvo after receiving a $3.5K punch list from Fife Volvo Dealer. They verified all the faults except one and made all the repairs for $1.3K. Even took me under the hood to let me see with my own eyes. Wife appreciated the clean waiting room when we picked up the car. Well done!
- (Google Review)

These guys are great. I have taken multiple vehicles here with issues and they always get it figured out quickly and get the work done fast. Josh is always very professional and upfront about the cost and let's me know whether it's a crucial repair or if it can wait till I can better afford it. I recommend them to anybody looking for a mechanic they can trust.
- (Google Review)

I used Meridian for a pre-buy inspection on a used 2016 Subaru that we were considering. I called them at about 8:00 in the morning and they were able to work me in at 10:30am the same day. They were fast, conscientious and reasonably priced and I really appreciated their work.
- (Yelp Review)

First thing up front; I don't usually post reviews of businesses. Second thing to know is I am very picky about my vehicles maintenance. That said; I felt a need to let it be known that the people at this shop have gone the extra mile to ensure I was satisfied each time I have gone to them needing repairs. The level of customer service and fair pricing for repairs has no equal IMHO. Keep them in mind anytime you are needing auto repairs and want it done right without a lot of hassel. They are my go to resource.
- (Google Review)

I brought my car in for a slow coolant leak and they repaired it for $435, replacing a cracked overflow tank. 4 days later, I had a low coolant light and coolant all over my driveway, so my coolant leak was worse than before. I took my car back in and requested they fix the actual problem. They did at no cost. As a result, I will recommend them to my friends.
- (Yelp Review)

William is super knowledgeable and helpful. I'm a repeat customer.
- (Google User Review)

Great shop! Been coming here for 4 years now and they've never steered me wrong. They go the extra mile! Very up front about costs and those are pretty fair considering the high quality of work!
- (Google User Review)

Wow! William and Luke went over and beyond for me today. My water pump broke while I was stuck in traffic on Meridian with a car full of groceries and an hour away from home. It was close to closing time and they still got me in and fixed my car, they were very courteous and professional. They both worked past closing time to get my my car fixed. I am so very grateful and impressed with these outstanding gentlemen! Thank you so much, I will be back for future repairs!
- (Google User Review)

I recently took my dually to Meridian Family Auto and I had a great experience. I went in to have my fuel injectors replaced. Being that this was a high cost job I asked for a quote and they came in the lowest price around $4,000. After a while I found that one injector was not operating correctly and needed to be replaced under warranty. The injector was stuck good and took them quite a few days of working on it when it finally came out and found that the original injector was installed incorrectly, and carbon built up to the point that when the new injector was installed it did not completely seat causing the running issue. Josh at the front office kept me informed of the progress on my truck and kept friendly and upbeat through a tough time for both the shop having to spend a lot of time on a warranty item and me not driving my truck. I have nothing to say but great things about these folks.
- (Google User Review)

Been to MFAR a few times now and will return again. Quality, timely service at the quoted price!
- (Google User Review)

Fair and honest people. Will is great 👍.
- (Google User Review)

Excellent customer service ever!!
My car ac stopped working in the middle of summer in 90+ degree tempts. I called several repair shops, and none of them would even listen to my plead. I called Meridian Family Auto Repair and they were so nice to me and took in my car, Within 20 minutes, they had diagnosed the issue and fixed it in less than 2 hours. Now my ac works as new. Joleen and William made my day. They are very friendly, professional and very compassionate. Thank you both.
This is my go to repair shop going forward.
I totally recommend 100%.
- (Google User Review)

Excellent customer service ever!! My car ac stopped working in the middle of summer in 90+ degree tempts. I called several repair shops, and none of them would even listen to my plead. I called Meridian Family Auto Repair and they were so nice to me and took in my car, Within 20 minutes, they had diagnosed the issue and fixed it in less than 2 hours. Now my ac works as new. Joleen and William made my day. They are very friendly, professional and very compassionate. Thank you both. This is my go to repair shop going forward. I totally recommend 100%.
- (Google Review)

Brought my SMART car into Meridian for a second opinion after the dealership offered an $1100 solution to a problem they could not specifically explain or convincingly diagnose. William at Meridian took they time to research online forums and after several hours of sleuthing, came up with a simple and cheap solution requiring no parts and only an hour of labor. I will DEFINITELY be using Meridian for all future mechanical issues.
- (Google Review)

We have had quite the experience with my son's car over the past several months. There have been times I have been exasperated and times I have been happy and thankful. I am sure there are times they have felt the same as me; however, I am giving 5 stars as we worked through this whole mess fairly and that to me is very impressive. I really have to hand
- (Google Review)

Very helpful. Accurate diagnosis. Recommended by other shops as the place to go for air ride suspension on my Lincoln Navigator. l recommend them.
- (Google Review)

My next door neighbor owns this company... none of his none of his employees know that I am his next door neighbor. And yet I get excellent service every time I go there. If you live in South Puyallup and are looking for a reliable shop go see Meridian Family Auto
- (Google Review)

They were extremely professional, fast and priced well. My steering went out on Sunday evening. I call them Monday morning I got my car back that day even though they were swamped. I would highly recommend them!
- (Google Review)

I had my transmission flushed, and oil changed, and they quoted me a lower rate than several businesses in the area; and also were very friendly. When I was leaving, it was a pretty tight spot to get out of; and they offered to drive my car out for me to get in. Recommended to my fiance to get her car services. Really close to home as well, will be coming back.
- (Yelp Review)

Stopped by here on route to camping in Rainier NP, unscheduled and needing some minor repairs. Josh was kind enough to take the time out of his day and help us out/accomodate us and shortly we were back on the road. Excellent customer service!
- (Google Review)

Meridian Family Auto Repair has always been very professional and provided me great service with fair pricing. I would highly recommend them for any maintenance and/or repair work of your vehicle.
- (Google Review)

Easily the best automotive service experience I have ever encountered. Josh and his team have serviced multiple vehicles of mine, and are always honest, fair, and provide exceptional work quality. Both on newer and older vehicles they are absolutely a fantastic company to work with. I have been in the automotive industry 20 years, and companies with this kind of service are so very hard to come by!! Thank you Josh, Joe, and all of the other amazing staff at Meridian Family Auto!! You guys are fantastic! My Cars, Trucks, and Scout all thank you!! Chris
- (Google Review)

The service these gentlemen provide is amazing. They are only ever delayed by the shipments of parts. Once they receive the part they are organized and quick to replace it. They offer anything you would want out of a family repair shop. Thank you Bill and Josh for always being honest and keeping me informed.
- (Google Review)

After my longtime mechanic retired, I wasn't sure where to take my Honda. After reading the amazing reviews for Meridian Family Auto Repair my choice seemed clear. I called other mechanics closer to where I live but Josh's friendly advice and fair pricing has made me a believer! My first visit was for a 60k service and he quoted me $150. Since I was a first time customer, my inspection was free! When I went to pick up my car, it turned out I owed him less than half of what he quoted me. Great customer service, friendly and honest staff, and SATURDAY HOURS! We will be back!
- (Google Review)

The gang here are real professional, friendly & service oriented. I had bought a used vehicle which they looked over for me & then worked with the group I had purchased it from to finish needed fixes. From the work on the vehicle to the ride home during the fix it was a good to great experience. I appreciate their due diligence & look forward to establishing an ongoing auto repair relationship with them, although I don't hope to see them soon until the next oil change, if you get my drift :) I would highly recommend them to you for all your auto care needs. Be Blessed, Garrett
- (Google Review)

They got my jeep in right away, found the issue quickly and thankfully it was something simple- fixed it and out. Very nice to talk and deal with, everything explained easily. The only reason I didn't put a five star is because while looking at a door issue they inadvertently made it worse but they do have me going in tomorrow morning to try and make it work for me again thanks guys!!
- (Yelp Review)

Well I took my Mini Cooper here to diagnose a transmission problem. They jumped through hoops to replace it. Had to deal with my warranty company and order hard to get parts. They did a very complicated repair. I even took my wife in to see my fully disassembled car. I would not hesitate to fully recommend Meridian Family. I just wanted to say thank you, and I will be bringing my other cars here.
- (Yelp Review)

When your car goes down and you're fearing the giant bill at the end of days of diagnostics and repair, it's enough to cause an ulcer. But, Erin and Josh are the opposite of the stereotypical, downtalking grease monkeys. These guys are amazingly kind and patient. They make the process not so daunting, and will explain what exactly is happening to your car without making you feel like an airhead. They even had a recommended tow company, who was not only the best deal in town but also a great, helpful guy. I will be back to Meridian Family Auto for maintenance on my vehicle, and the next time there's an automotive crisis, their my first call.
- (Yelp Review)

I called in regarding a bad rear wheel bearing, and Robert stayed on the phone to provide me with an accurate cost estimate. Quoted around $250, and come out to $280 including tax. Upon dropping it off they were able to take a look and figure out that only the driver's side needed replacing. I called on a Monday, scheduled to drop it off on a Friday, and picked it up the same day at 4pm. Amazing service, great job, and honest.
- (Google Review)

These guys squeezed me in when I needed it most and got my truck fixed quick so I wasn't without. They let me pay over the phone and it was completely hassle free. They even recommended someone to tow my vehicle there at a very reasonable rate. I didn't step foot inside. Due to my circumstances that wasn't feasible with work. Definitely go here if you need anything. I will be going back for my vehicle needs
- (Google User Review)

I've had issues with my car for some time and I've been to different shops, this is the first shop that didn't over charge me, was honest and on top of that I'm happy with the work they've done this is the first shop I'd recommend to anyone needing work done. They've done work done on my dad's car and again fair priced and great service. 5⭐ Thanks guys!
- (Google User Review)

Very professional and helpful. Great place and they take care of you like family.
- (Google User Review)

I highly recommend Meridian Family Auto for car services! Friendly, efficient and reliable! I was told of some preventative maintenance to help my car run smoother and did not feel pressured, I felt like they genuinely cared! I will definitely be returning!
- (Google User Review)

Brought my SMART car into Meridian for a second opinion after the dealership offered an $1100 solution to a problem they could not specifically explain or convincingly diagnose. William at Meridian took they time to research online forums and after several hours of sleuthing, came up with a simple and cheap solution requiring no parts and only an hour of labor. I will DEFINITELY be using Meridian for all future mechanical issues.
- (Google User Review)